Product Safety and Recall Policy

At Richier Mesures, product safety is important. This Policy explains safety information for wooden tableware and small kitchen utensils, assembly or initial preparation, use, recalls, and product safety communications.

1.General Product Safety

Customers should read and follow all product instructions, warnings, assembly or initial preparation guides, care instructions, and safety information provided with the product.

Wooden tableware and small kitchen utensils should be used only for their intended household food-contact or kitchen purpose unless the product page states otherwise. Do not exceed stated weight, temperature, or use limits. Do not modify, cut, drill, overload, or misuse wooden tableware or small kitchen utensils.

2.Assembly and Initial Preparation Safety

Some products may require assembly or initial preparation before first use. Customers are responsible for following assembly or initial preparation instructions carefully.

Improper assembly or initial preparation may cause instability, product damage, personal injury, or property damage.

3.Use and Handling Safety

Certain wooden tableware and small kitchen utensils may present risks such as splinters, cracks, sharp edges, or small parts if damaged or improperly used.

If safety accessories, protective hardware, or use instructions are included, they should be used according to the instructions.

Keep children away from damaged products and small parts. Do not allow children to chew, suck, or play with products. Use products only for their intended food-contact or kitchen purpose. Do not place hot cookware or heavy objects on products unless the product is designed for that purpose.

4.Children and Household Safety

Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly or initial preparation.

5.Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, soaking, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6.Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7.Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@richiermesures.com or +33 6 65 60 74 54.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8.EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@richiermesures.com.